Once we have received your complaint we will
- Acknowledge it within 2 business days,
- Advise you of an indicative timeframe in which you can expect an outcome,
- Gather information, engage relevant departments and conduct an investigation into your complaint,
- Lastly we will advise the outcome of your complaint and any further steps if required.
Unfortunately, there will be instances when our resolution to your complaint might not align with your expectations. Ellenbrook Toyota is committed to helping you resolve any issues or complaints as quickly as we can in accordance with Customers’ rights under the consumer guarantees in the Australian Consumer Law (ACL). You are welcome to request a review which we can facilitate on your behalf through Toyota Australia. Should you still be dissatisfied with the outcome, your next step is to contact:
CHOOSE and will REMOVE the rest of the list after choosing the dealership location
NSW – NSW Fair Trading
NT – Office of Consumer Affairs
QLD – Office of Fair Trading
SA – Consumer and Business Services
TAS – Consumer Affairs and Fair Trading
VIC – Consumer Affairs Victoria
WA Department of Commerce – Consumer Protection